DefenseReady's Microsoft Dynamics CRM platform is based on a Service-Oriented Architecture (SOA) with complete support for web services. Having a SOA base allows DefenseReady to easily and efficiently integrate with other applications. Data can be queried and updated using the web services layer, allowing for compatibility with legacy applications.

DefenseReady can support every unique process that your organization has because it leverages Microsoft Dynamics CRM's powerful workflow engine. Your business processes can be as simple or as complex as your organizational needs, while their execution is reliable and consistent.

Keep your data secure by defining what parts of the software each employee can access and use. The system administrator can specify which parts of the application each employee can use, down to a very granular level.

DefenseReady allows users to find answers to daily questions faster and to analyze business performance more easily with flexible reporting tools. Real-time query tools allow users to search for specific information, so important command data is only a click away through simple point-and-click tools. For more advanced reporting, the platform leverages the full power of SQL Server Reporting Services (SSRS), which provides a highly-scalable server-based platform for reporting and analysis.

DefenseReady has a built-in auditing feature which allows for greater accountability and tracking. This tool tracks individual changes to fields in the system and records which user executed the change. The tool is configurable and can be applied to specific sets of data.

Having one central repository for information helps reduce duplicate entries and the potential for error. In addition, users benefit from duplicate detection, which is feature of the platform on which DefenseReady is built.

DefenseReady's Microsoft platform automatically integrates with the Office suite of applications, such as Excel, Word, and Outlook. Now users can perform daily functions from within these applications.

Thanks to offline data access and mobility options, users can access important data and keep the mission up-to-date even when they are away from their workstations. Offline data access allows users to work locally on their laptops, then lets them upload the latest data when they have connectivity. For DefenseReady's platform, there are expanded mobility options available through third-party vendors. These options allow access to data via hand-held devices, such as a BlackBerry or Windows Mobile device (additional software purchases may be required).